Itentification of the seller

The Old Chocolatehouse VOF
Mariastraat 1C

VAT: BE0839384352

Tel: 0032 (0)468226231
Tel: 0032 (0)476759727

Article 1: Acceptance of the terms & conditions

Unless prior written consent from us, the fact that receive confirmation of your order on its website, mean that there is a valid agreement. You sign a contract at this distance.

Article 2: Delivery & shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

All delivery dates are as a matter of information. The fact that this period would be exeeded give the buyer no right in any case for a clame, fine or cancelling.

When products would not be able to be shipped as pre detirmined we will contact you and you will be able to cancel this order due to this reason.

Article 3: Prices

For all orders, the prices valid on the day of delivery of the goods charged. Once ordered, the price is not adjusted. The prices quoted for the articles include all taxes (VAT, possibly Bebat and Recupel if legally applicable), and excluding shipping costs. Any shipping costs are always displayed to you for confirmation before proceeding to checkout. can not be held liable for (printing) errors in these offers. If a price is incorrectly stated on the website of and this is communicated by to the customer, the customer has the right to cancel the order or to execute the order. At the right price All posted prices are in EURO and all orders, regardless of their nature, are payable in euros.

Article 4: Ownership

The goods remain, regardless of whether they have actually been delivered, owned by until the moment that the goods are paid in full.

Article 5: Returns Policy

You may return most new, unopened items within 15 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Food products can’t be returned due to the fact that these products have a “due by date”.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us via e-mail

Article 6: Returning unwanted goods

As a client you have the right to cancel all orders within 7 days to purchase for non-faulty goods unless the goods are already shipped.

Article 7: Guarantee

Wherever you buy goods in the EU, you have one year to request repairs or replacement if they turn out to be faulty or not as advertised. If a product cannot be repaired or replaced within a reasonable time or without inconvenience, you may request a refund or price reduction.

The one-year guarantee period starts as soon as your goods are delivered, and you must inform the seller of the fault within two months of discovering it.

In case of a delivery in a broken package you must contact us within 24 hours and keep the package for inspection. We will contact the shipper and inform you conserning further follow-up.

If this procedure is not followed can not be held responsible for damaged goods due to this reason.

Article 8: Links

You can put without any agreement links to this website, this when it does not harm our business.


All rights, obligations, offers, orders and agreements to which these conditions apply, as well as these conditions, only the Belgian law. For all disputes, only the courts of Belgium.