No, We pack our packages with the upmost care and attention. We pack all chocolate with thermal packaging.
Unfortunatly it does not always arrives in the best conditions.
We will hold shipments if we know they will not arrive in good condition and wait to ship your goods untill temperatures are ok.
We will always contact you via mail.

We ship all our packages with B-post. Other methods are available upon request. Do not hesitate to contact us.

You will receive a tracking number from our webshop once the order has been shipped.

When you have an allergy, please mention this in the extra info field on checkout.

You will receive a mail when the package has been shipped.
You will also receive a tracking number wich you can follow online.
Please contact us if you need any help.

Yes, please contact us using the contact form or just send us an email to info@oldchocolatehouse.be

If you are not sure, please contact us. We are glad to help you further.

If you are not sure the shipping price is correct, please contact us.